No products in the cart.
Frequently Asked Questions
SHIPPING
How long does shipping take?
Shipping times vary based on your location and the availability of the product. Typically, orders are processed within 2-3 business days, and delivery can take an additional 5-10 business days depending on your location.
How much does shipping cost?
Shipping costs depend on the destination and the size of the order. The exact shipping cost will be calculated at checkout before you complete your purchase.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier's website.
Do you ship internationally?
Yes, we ship to many countries around the world. Please check our shipping policy or contact us for more information about international shipping options.
PAYMENT
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. All payments are processed securely.
Is my payment information secure?
Yes, we use secure payment gateways and SSL encryption to ensure that your payment information is protected.
Can I pay in installments?
Currently, we do not offer installment payment options. Full payment is required at the time of purchase.
What currencies do you accept?
We accept payments in Euros (EUR). If you are making a payment from another country, your bank may charge a conversion fee.
Order & Retunrs
How do I place an order?
To place an order, browse our catalog, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your order.
Can I cancel or modify my order?
Orders can be canceled or modified within 24 hours of placement. Please contact us as soon as possible if you need to make changes.
What is your return policy?
We accept returns for certain products within 14 days of delivery. Items must be unused, in their original packaging, and in the same condition as when you received them. Please contact us at service@native-exotics.com to initiate a return.
How will I receive my refund?
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed and a credit will be applied to your original method of payment within 5-7 business days.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately at service@native-exotics.com with your order number and details of the issue. We will arrange for a replacement or a refund as quickly as possible.